We pride ourselves on providing our customers with high-quality products and an exceptional shopping experience. Your satisfaction is our top priority. To resolve any issues that may arise, we have a transparent and fair returns policy:

1. Return period: Fotangonline usually allows customers to apply for a return within a certain number of days (1-14 days ) after receiving the goods. 
2. Return conditions: Items must be in original condition, unused, with original tags and packaging. Certain items (such as lingerie, swimwear, custom items, or discounted items) may have non-returns or limited returns.
3. Return process: Customers must submit a return application through the Fotangonline official website or client, including information such as the reason for return and order number. After receiving confirmation of the return request, follow the instructions to return the product to the designated address.
4. Refund processing: After receiving the returned goods and confirming that they are correct, Fotangonline will handle the refund within the specified time (such as 5-7 working days). The refund method is usually through the original payment method.
5. Freight charge: If the return is caused by product quality problems, Fotangonline will usually bear the return shipping cost; if the return is not a product quality problem, the customer may need to bear the return postage.
6. Exchange service: Fotangonline may also provide an exchange service. The specific process is similar to that of return, but customers can choose the same model or other products as replacements.